If your client forgets the password to their account, they can easily reset it by selecting the "Forgot Password" option on the login panel of your website. This will trigger an email to be sent to the registered email address with a link. The link will allow them to set a new password, providing a simple and secure way to regain access to their account.
However, in cases where the client faces difficulties with recovering their account using the standard password reset method, there may be instances where you are required to manually change their password. If this is necessary, you should provide the client with a new password. We strongly recommend that you only resort to this option when you are completely certain that the person contacting you is the legitimate owner of the account. This is crucial to avoid any unauthorized access to user accounts.
It’s important to note that manual password resets are not a recommended practice due to security concerns. This method can expose your website and its users to potential vulnerabilities, as it requires sharing sensitive information like passwords through insecure channels. In addition, the manual process can lead to accidental errors or confusion.
To minimize risks, we suggest guiding clients to use the self-service password recovery method whenever possible. Only consider manual password changes in exceptional cases, and ensure that all security checks are thoroughly followed before proceeding with this method. Always prioritize user privacy and security by utilizing safe, automated procedures designed for password recovery.