HitMe offers a dedicated support panel for clients with an active package subscription. This panel allows users to create support tickets to report issues in specified categories, ensuring optimized and efficient support tailored to your needs.
You can set the priority level of your ticket and include additional messages to help the team better understand the issue you’re facing, enabling them to provide more comprehensive assistance. Additionally, you can attach files - such as images or videos - that clearly illustrate the problem, making it easier for our team to diagnose and resolve the issue.
Our team works diligently to respond to tickets as quickly as possible. Providing high-quality, detailed support to our clients is our top priority. We understand the importance of prompt responses; however, during periods of high demand, our resources may be limited.
For the best support experience, we recommend choosing a package that includes Priority Support. This feature places your ticket at the front of the queue, ensuring faster resolution of your reported issues.